Shipping & delivery
We dispatch all orders from our warehouse in the United Kingdom.
Dispatch and delivery times
We pack and dispatch orders every working day (Monday to Friday). Orders placed before 17:00 are usually sent the same day; orders placed later go out on the next working day.
- United Kingdom — typically 1–3 business days.
- Europe — typically 3–7 business days.
- Rest of world — typically 5–12 business days.
During busy periods these times can be longer. This does not apply to out-of-stock items, where the delivery time may be longer — we will contact you if that happens.
Shipping costs
Free shipping is available on orders above €63.55. Below that threshold a standard shipping fee of €5.20 applies. An express option is available for €7.90.
| Order value | Standard delivery | Express delivery |
|---|---|---|
| Below €63.55 | €5.20 | €7.90 |
| €63.55 and above | Free | €7.90 |
Shipping is calculated at checkout once you have entered your delivery address.
Where we ship
We ship to: the United Kingdom, Europe and worldwide.
If your country is not on the list, email us at support@greenfoodsimport.shop and we will look into the options.
Orders shipped outside the United Kingdom
If you are ordering from outside the UK, your order may be subject to import duties, taxes and customs handling charges levied once the parcel reaches your country. These charges are your responsibility and are not included in our prices or shipping fees. Unfortunately we have no control over these charges and cannot tell you what they will be in advance, as customs policies vary widely between countries. For details, please contact your local customs office.
Where a customs declaration is required, we declare the full value of the goods. We cannot mark orders as gifts or under-declare their value.
Tracking
As soon as your parcel leaves our warehouse you will receive a tracking link by email. You can also follow your order on our order tracking page.
Delivery problems
If your parcel has not arrived within the expected time, or arrives damaged, please contact us within 14 days at support@greenfoodsimport.shop quoting your order number. We will take it up with the carrier and send a replacement or a refund where appropriate.
Please check your parcel as soon as it arrives. If any item is missing or damaged, tell us straight away so we can put it right.